MyMichigan Health Social Media User Terms

MyMichigan Health (“MyMichigan”) strives to foster engaging and informative discussion across social-media platforms including, but not limited to, Facebook, Twitter, Pinterest, YouTube, MyMichigan Blogs, and LinkedIn (collectively “Social Media Sites”). Fans, followers, subscribers, and those who “like” MyMichigan’s Social Media Sites are allowed to view and post content on those sites. By accessing, viewing, or posting any content on MyMichigan’s Social Media Sites, you agree to the following terms.

Code of Conduct and Prohibited Content

Comments and posts to any MyMichigan Social Media Site should be relevant to the content posted on that site.

Fans are encouraged to stay on topic and to respect others who interact with the Social Media Site. The following types of comments and posts are prohibited:

  • Language or content that contains profanities, obscenities, or indecent or pornographic material
  • Language or content that is abusive, harassing, threatening, or defamatory
  • Illegal content or content that violates individual property, privacy, or publicity rights
  • Personal attacks on an individual or group
  • Discriminatory language or content including, but not limited to, discrimination based on race, age, ethnicity, religion, gender, physical or mental disability, sexual identity, gender identity, or socioeconomic status
  • Any content that contains any product or service endorsements
  • Any content that could be construed as political lobbying, solicitation, or contribution or any content endorsing or disparaging any political candidate, party, campaign, or political issue

Posts that reference any individual by name, including any MyMichigan staff member, advanced-practice provider, and physician, as part of a complaint, concern, or compliment will be handled on a case-by-case basis. Depending on the circumstances, at MyMichigan’s sole discretion, the post or comment may be removed.

Per MyMichigan policy, photography or video of patients or staff members uploaded to any Social Media Site is prohibited without the consent of each individual and, in the case of a staff member, that staff member’s manager. Posts including photos or videos depicting patients or staff members may be removed at MyMichigan’s sole discretion.

Rights & Responsibilities

MyMichigan regularly reviews all content on Social Media Sites to maintain a courteous and supportive environment and to ensure that issues or concerns are addressed in a timely manner.

MyMichigan reserves the right, in its sole discretion, to remove prohibited content from any Social Media Site and to prohibit, restrict, block, suspend, terminate, delete, or discontinue your access to any Social Media Site at any time, for any reason, and without notice. You understand and agree that MyMichigan may disclose your communications and activities on MyMichigan Social Media Sites for numerous reasons including, but not limited to, (1) responding to requests by governmental authorities, (2) responding to judicial orders, warrants, or subpoenas, and (3) to protect MyMichigan’s rights and the rights of other people using MyMichigan’s Social Media Sites. You agree that if MyMichigan shares any content you post on MyMichigan’s Social Media Sites, MyMichigan will have no liability to you.

MyMichigan is not responsible for the content posted by any non-MyMichigan employee on any MyMichigan Social Media Site, nor does any posted content or comment by a non-MyMichigan employee constitute MyMichigan’s endorsement.

You understand that you are responsible for the content you post. You also understand that MyMichigan is not responsible for any legal issues that arise out of your interactions with MyMichigan’s Social Media Sites. You shall defend, indemnify, and hold MyMichigan, its corporate affiliates, and their respective officers, directors, employees, contractors, agents, and successors and assigns harmless from and against, and shall promptly reimburse them for, any and all losses, claims, damages, settlements, costs, and liabilities of any nature whatsoever (including reasonable attorney fees) that arise out of, are the result of, are based upon, or are in any way connected with your interaction with any MyMichigan Social Media Site. By posting any content on any MyMichigan’s Social Media Site, you grant MyMichigan the irrevocable right to reproduce, distribute, publish, or display that content. You also grant MyMichigan the irrevocable right to create derivative works from your posted content or to edit or modify that content and use it for any MyMichigan purpose.

You agree that any claim or dispute relating to your interaction with MyMichigan’s Social Media Sites shall be construed in accordance with the laws of the State of Michigan without regard to its conflicts of laws principles, and you agree to be subject to the exclusive jurisdiction of the local courts located in Midland County, Michigan and the federal courts located in the Eastern District of Michigan.

Personal Information

Due to HIPAA privacy laws, MyMichigan is unable to discuss any individual’s identity, symptoms, conditions, treatment, caregivers, medication, diagnoses, etc., in any public forum. MyMichigan's Social Media Sites are not monitored by medical professionals. MyMichigan’s Social Media Sites are not the appropriate place to file a complaint or request medical advice. MyMichigan offers private channels for patients and family members to communicate with doctors and provide feedback. To protect patient privacy, and to offer you the meaningful dialogue that your comments deserve, MyMichigan reserves the right to remove HIPAA-protected information from its Social Media Sites and to redirect those communications to appropriate private channels.

Concerns & Complaints

While MyMichigan makes every effort to follow up with patients and families who post to our Social Media Sites regarding issues they may have, we strongly encourage patients and families to contact MyMichigan directly to address any issues. If you are dissatisfied with any aspect of your care or experience with our health system, we want to hear from you. You may contact our Corporate Patient Relations Office at (989) 839-3255, Monday – Friday, from 8 a.m. – 5 p.m.

If you have any concerns or questions regarding this policy, please contact us at social.media@mymichigan.org.